Returns

At Aihemy, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, we offer a simple returns process to make things right. Please take a moment to read our returns policy, which is designed to be as straightforward and easy as possible.

🔄 Easy Returns Process

1. Hassle-Free Returns:
We accept returns on all eligible items within 60 days of receiving your order. Whether it’s a change of heart or an issue with the product, we’re here to help.

2. How to Return:

  • Contact us at service@aihemy.com within 60 days of your order to begin the return process. Please provide your order number and the reason for the return.
  • Return Authorization: Once we receive your message, we’ll confirm the return and provide further instructions.
  • Package your item carefully. Ensure the product is unused and in its original packaging. We recommend using a trackable shipping service for added peace of mind.

3. Shipping the Return:
Once you’ve followed the instructions, simply ship the item back to us at the following address:

Aihemy Returns
470 Lakeville Circle
Petaluma, CA 94954, USA

đź’° Refunds & Exchanges

4. Refund Process:
Once we receive your return, we will process your refund within 7-10 business days. The refund will be issued to the original payment method.
Note: Shipping costs are non-refundable unless the item is defective or we made an error with your order.

5. Exchanges:
If you’d like to exchange an item, please let us know during your return process. We’ll guide you through the steps and send the new item once the return is processed.

⚠️ Conditions for Returns

6. Eligibility for Return:

  • The item must be in unused and resellable condition, with original packaging.
  • Certain items such as personalized or final sale items are not eligible for returns, unless damaged or defective.

7. Damaged or Defective Items:
If your product arrives damaged or defective, please let us know right away. We’ll either send you a replacement or issue a full refund, whichever you prefer.

đź’ˇ Helpful Tips

  • Double-check your order: Before confirming your purchase, ensure the product is what you want to avoid any returns.
  • Keep your proof of purchase: Your receipt or order confirmation helps us process returns and refunds quickly.

đź“ž Contact Us

If you have any questions or concerns about our returns process, feel free to reach out to our friendly customer service team. We are here to assist you!

  • Email: service@aihemy.com
  • Phone: (+1) 475-739-1097
  • Address: 470 Lakeville Circle, Petaluma, CA 94954, USA

We’re committed to making your experience with Aihemy a pleasant one. If you’re not fully satisfied with your purchase, we’ll do our best to make it right!